Your satisfaction is our #1 priority
We offer a 14 day return policy on most air purifiers, as long as the item is unused and returned in brand new condition. If you need to return an item for any reason, please contact us and request an RMA number so we can ensure you get the correct return shipping address. Returning an item without an RMA or shipping your product to the wrong address will result in significant delays in processing your return and extra charges for additional shipping costs.
Air purifiers are subject to a restocking fee and replacement filters are not included in this policy and can not be returned. Please ensure you order the correct replacement filters for your equipment.
Returns for a Refund
Air purifiers returned for a refund must be in brand new, unused condition, and contain all original parts, packaging, and documentation. Do not return used products as they will be rejected and shipped back to you at your expense. Air purifiers may be returned within 30 days of purchase for a full refund of the original purchase price less a 20% restocking fee and any shipping charges paid by us. This includes any shipping costs AirFresh Solutions incurred under our "Free Shipping" incentive. Packaging must be in good condition and can contain no writing or damage. Returns must be shipped within 30 days of the original purchase date to be eligible for a refund. You are responsible for shipping and all related costs and we are unable to accept returns that are damaged. Replacement filters, accessories and special order items are not eligible for return.
In the rare event that you receive a defective product please contact us within 7 days and we will ensure that you get a working unit in a timely fashion. All defective products must be returned with original packaging.
Shipping Mistakes And Damage
In the event that we send you the wrong product, a damaged product or fail to ship your entire order, we’ll work with you to quickly remedy the mistake at no cost to you.
If you have any questions related to our return policy please do not hesitate to contact us.