FREE SHIPPING on all Canadian orders over $99!
AirFresh Solutions is committed to getting your orders processed and delivered as quickly as possible. Once your order is received, it will be processed immediately and a confirmation email containing the order details sent out. Most orders will ship out within 1-2 days, but there may be some exceptions*. Once your order has shipped you will be sent another email with all related shipping details and tracking information. Our standard shipping service is 5-7 business days, and our express service is 3-5 business days.
We ship within Canada and the USA only. Extra shipping charges may apply to remote and northern locations and we may cancel/refund your order at any time if the shipping charges are deemed excessive. All shipping charges being billed to you will be clearly displayed prior to checkout. Our free shipping incentive is for ground shipping within Canada only. Because of unpredictable shipping costs, all orders going to the USA will have to be arranged by phone or email and can not be processed through our website's checkout system. Please email us at firstname.lastname@example.org for more details.
Please note that it is 100% your responsibility to track your order and ensure it is received at your home or picked up from a depot in a reasonable amount of time. If a package is shipped back to us, you will be required to cover any related shipping charges or any further shipping charges billed to us in order to get the package sent back out to you.
We generally ship direct to your door using a courier service or Canada Post. When entering your shipping address, always provide a street name and number. If you only provide a PO box, there will be a delays as we will need to contact you in order to obtain more information.
If you are asked to sign for a package during delivery, please ensure the package is not damaged BEFORE signing anything. If there is visible damage to the box, ensure this is properly noted with the courier. If you sign for a damaged package, there is nothing we can do and no compensation will be provided. If you find a damaged package left at your front door, please take pictures of the damage and notify us immediately. In this case, we will get a replacement out as quickly as possible.
*For Airpura products, please allow up to 5-10 business days for shipping confirmation. Our standard delivery time for all other products is 2-7 business days. If your order is expected to take longer than this you will be notified via email.